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Distributor ELI European Language Institute & La Spiga Modern Languages
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Customer service Featured titles and series from ELI & LA SPIGA Informations about us

Privacy policy

The F.H.U. ET TOI Company (further on: "we") is committed to preserving the privacy of all visitors to our website at www.ettoibooks.eu. We do our best to keep our personal data processing policy and procedures in accordance to applicable law, including the General Data Protection Regulation (GDPR) (EU) 2016/679. The following document describes how we collect and process your personal data that you provide to us when using our website www.ettoibooks.eu (further on: "Website").

Please read it carefully and in case of any doubts do not hesitate to contact us.

1. Categories of personal data that we collect from you

When you visit, register or order products on our Website you may be asked to provide certain information about yourself. These include information regarding your name (first name and last name), e-mail address, telephone number and address. The IP number of used device is also automatically collected for security reasons. If you want us to to issue an invoice for ordered products you may also freely provide your VAT identification number (VATIN) and your company name.

2. Purpose of collecting and processing your data

All of above data categories are absolutely essential and required to process your order. Therefore, collected information will be used only just for the purpose of administering your order, including communication with you regarding the order (e.g. for support purposes or in case of any delivery issues), and to fulfil our contractual obligations in relation to you, which include proper billing and shipping ordered goods.

In addition, if you decide to register in our Website and create a customer account, your personal data will be also used in purpose of creating and maintaining your account. They will be processed and stored until you withdraw your consent for its processing or request us to delete your account.

We may also process personal data in connection with posting a review of a product on our website.

3. Third Parties

We use third party payments providers to handle payments via our Website, yet we do not provide your personal data (name, surname, address, debit or credit card information ) to any third party entities.

We may process and disclose the personal data that you have provided third parties in order to fulfil our legitimate interest of complying with applicable law and regulations and lawful regulatory requests or relevant queries from competent courts and public authorities.

4. Security

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. All information sent via our Website are encrypted using SSL safety certificates.

5. Cookies

Our website uses cookies. They help to provide you with a good experience when you browse our website.

A cookie is a small file of letters and numbers that we store on your browser, or the hard drive of your device if you agree. Cookies contain information that is transferred to your devices hard drive. We use the following cookies:
- Necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.
- Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

6. Your rights and withdrawing your consent for data processing

You have the right to request access to the personal data that we store about you. You also have the right to request that incorrect or incomplete personal data is corrected. Furthermore, you have the right, to the extent our processing is based on your consent, to withdraw at any time your consent to our processing of your personal data.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.



Customer service:
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Contact us:
  • Bookstore online ettoibooks.eu
    Mon-Fri: 9.00-17.00,
    Saturday: 9.00-15.00
    tel. +48 695 593 454,
    fax +48 12 396 58 67
    email: info@ettoibooks.eu
  • Do not hesitate to contact us if you require any further information. We can answer your questions in English, French and Italian.
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Copyright © 2018 ettoibooks.eu

ettoibooks.eu is an online bookstore specialized in the distribution of courses, activity books, readers, language games, posters, visual materials, songs, teacher´s resources,
picture dictionaries and other didactic materials published by ELI PUBLISHING - EUROPEAN LANGUAGE INSTITUTE and LA SPIGA MODERN LANGUAGES
and COMPASS PUBLISHING, dedicated to learning English, German, French, Spanish, Italian, Russian and Latin.
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